how

to 

order

> Create an Account (optional)

When ordering you should create an account with us to ensure we take care of you as best we can. When registered you will no longer be required to enter your details for each purchase and will allow us to remedy any unforeseen situations faster.

You can create an account while at checkout. Simply select the ‘create an account?’ checkbox, positioned below where you provide the billing address for your order, and then provide a password. An account will then be generated and you can login at any time via the ‘My Account’ page.

> Shopping

You will notice when ordering your selected item will be purchased on backorder. This is due to the fact all items are made to order so are manufactured then shipped within 10-14 working days. Customers simply select the chosen option(s) and select ‘none’ for the alternative option(s) undesired. Customers can find examples of our available colours and prints in the charts linked in the product display page, also here.

Once happy, you can proceed to provide your details and follow the on-screen instructions to complete your purchase.

Note: Payment can be made via PayPal only.

Have Questions?

email us at customerservice@stay-sick.com

or contact us on instagram @xalex_stay_sickx

Delivery & Returns

Please note:

Items are made to order therefore when making your purchase please note that the manufacture and packaging time results in a wait of up to 10-14 working days till orders are dispatched via Royal Mail. Items are sent first class recorded and require signature on arrival. Royal Mail state delivery within 1-2 working days.

International customers should contact Stay Sick to request tracking numbers after the agreed dispach date.

 Stay Sick utilises the services of Royal Mail in delivering your package and as such depends on the guarantees they provide. As a result Stay Sick cannot be held responsible for any errors once orders are no longer in our possession. However Stay Sick will strive to assist resolution of any issues that customers may encounter as quickly as possible.

We ship internationally to 25 different countries including the US. Please check available countries using the shipping calculator at the bottom of the shopping cart page.

> Delivery Options

We currently offer 2 types of shipping options:

United Kingdom (Excluding Channel Isles) – £4.50

International (Confirm availability at the checkout) – £15.50

> Tracking your Item

We try our best to update tracking numbers on dispatched items as soon as possible but during busy periods it can be difficult. We request that you contact us if it is imperative you have your tracking number.

> Returns

You can be assured that we take extreme care when creating your product and strive to achieve the highest quality possible. However, we also promise to refund any item that reaches you in less than satisfactory condition.

The following information should be taken into consideration:

You should email any concerns you have with your product through the contact page on this site with details of your purchase.
When returning your product you must include a copy of your invoice and or your returns slip. Without it we will be unable to identify you and process your refund.
Please keep in mind that if your order is one which is custom made we will be unable to offer you a full refund or exchange as these items are harder for us to re sell.
Please note on your returns slip whether you would like a refund or an exchange (dependant on stock levels).
The product must be returned within 14 days from date of arrival at buyers address.
Payments will be refunded through the original payment source.
Delivery costs cannot be reimbursed at this time (we hope to have this changed soon).
Items must be in their original condition complete with hygiene stickers in place.
Failure to adhere to the above rules will result in your return being refused. We trust this to be fair and reasonable.

Contact Us

Product Information

Sizing Guide:

Customers can add a note at checkout requesting their order be made in a specific size if it has been agreed with ourselves before ordering 

Our basic sizing guide is listed below 

Small- uk6-8/US2-4 bust(cm)79.5-82.0

,waist(cm)62.4-64.9,hip(cm)84.0-86.5

Medium-uk8-10/US4-6 bust(cm)82.087.0,waist(cm)64.9-69.2,hip(cm)86.5-91.5

Large-uk10-12/US6-8 bust(cm87.0-92.0,waist(cm)69.2-74.2,hip(cm91.5-96.3

All of our products are designed and manufactured in-house using non industrial scale machinery, which is reflected in our pricing and waiting time but also lets us offer the option to alter fabrics before ordering for a more personal shopping experience. This allows us to cater to customers individual style and offer endless swimwear options. We carry out our own checks of all items to ensure the quality is to a certain standard, and do our best to make sure you are happy with your item.

Customers should note some materials used contain nickel. Namely, our eyelets.

> Wash Guide

All Products

Our products are manufactured with great care and to ensure they maintain their quality it is important you take good care of your purchase:

  • Hand wash only and leave to dry naturally on all products marked with the stamp.

  • All stock items that are not stamped with ‘hand wash only’ are machine washable. We recommend washing with similar colours at a low temp.

 

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