Delivery and returns
Items are made to order therefore when making your purchase please note that the manufacture and packaging time results in a wait of up to 10-14 working days till orders are dispatched via Royal Mail. Items are sent first class recorded and require signature on arrival. Royal Mail state delivery within 1-2 working days. International customers should contact Stay Sick to request tracking numbers should an issue arise with delivery at their destination. Stay Sick utilises the services of Royal Mail in delivering your package and as such depends on the guarantees they provide. As a result Stay Sick cannot be held responsible for any errors once orders are no longer in our possession. However Stay Sick will strive to assist resolution of any issues that customers may encounter as quickly as possible.
We ship internationally to 25 different countries including the US. Please check available countries using the shipping calculator at the bottom of the shopping cart page.
> Delivery Options
We currently offer 2 types of shipping options:
United Kingdom (Excluding Channel Isles) – £3.50
International (Confirm availability at the checkout) – £6.50
> Tracking your Item
We try our best to update tracking numbers on dispatched items as soon as possible but during busy periods it can be difficult. We request that you contact us if it is imperative you have your tracking number.
You can be assured that we take extreme care when creating your product and strive to achieve the highest quality possible. However, we also promise to refund any item that reaches you in less than satisfactory condition.
The following information should be taken into consideration:
You should email any concerns you have with your product through the contact page on this site with details of your purchase.
When returning your product you must include a copy of your invoice and or your returns slip. Without it we will be unable to identify you and process your refund.
Please keep in mind that if your order is one which is custom made we will be unable to offer you a full refund or exchange as these items are harder for us to re sell.
Please note on your returns slip whether you would like a refund or an exchange (dependant on stock levels).
The product must be returned within 14 days from date of arrival at buyers address.
Payments will be refunded through the original payment source.
Delivery costs cannot be reimbursed at this time (we hope to have this changed soon).
Items must be in their original condition complete with hygiene stickers in place.
Failure to adhere to the above rules will result in your return being refused. We trust this to be fair and reasonable.